---
title: Membership Migration Part 3A: Stripe Standard Migration Guide
slug: membership-migration-part-3a-stripe-standard-migration-guide
docTags: 
createdAt: 2025-10-15T19:21:31.925Z
---

## Overview

The Stripe Standard Migration allows your members' payment methods to transfer automatically — no action required from them. Most migrations complete in 3-5 weeks.

:::hint{type="warning"}
**Please Note: **Complex accounts with particularly high volume or special billing arrangements may require additional time.
:::

## Before You Start

### What You'll Need

- Login credentials for your Stripe account
- Access to export customer data from Stripe
- List of current membership tiers and pricing
- Member contact information (if not in Stripe)

### What Your Members Experience

- ✅ Seamless transition with no action required
- ✅ Payment methods transfer automatically
- ✅ Same billing date and amount (unless you choose to change)
- ✅ No service interruption

## Step-by-Step Migration Process

### Step 1: Initial Coordination with Sweatpals

**What You Do:** Share your current membership structure with your Success Manager:

- Member list and billing rates
- Subscription tiers and pricing
- Current billing dates/schedules
- Any special pricing arrangements

**What Sweatpals Does:**

- Provides the proper Stripe account ID for the data transfer
- Coordinates your migration timeline
- Sets up your community structure on Sweatpals
- Prepares to receive your member data

:::hint{type="info"}
**🗓️ Timeline:** \< 1 week
:::

### Step 2: Stripe Data Migration

**What Happens:** You'll use Stripe's secure customer data copy feature to transfer member payment information to Sweatpals.

::Iframely{originalUrl="https://demos.sweatpals.com/demo/cmgi46hvn00aoxt0i86uwyjg2" embedUrl="https://demos.sweatpals.com/demo/cmgi46hvn00aoxt0i86uwyjg2" title="Stripe: Initiating Stripe Membership Migration" html="<div style=&#x22;left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;&#x22;><iframe src=&#x22;https://app.supademo.com/embed/cmgi46hvn00aoxt0i86uwyjg2&#x22; style=&#x22;top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;&#x22; allowfullscreen scrolling=&#x22;no&#x22; allow=&#x22;clipboard-write *; fullscreen *;&#x22;></iframe></div>"}

**How to Do It:**

1. Log into your Stripe dashboard
2. Navigate to **Customers** → **Copy customers**
3. Select all customers (or specific members migrating to Sweatpals)
4. Enter the Stripe account ID provided by our team
5. Submit the copy request

**What Gets Transferred:**

- ✅ Customer records
- ✅ Saved payment methods (cards, bank accounts)
- ✅ Payment method tokens (secure, not raw card numbers)

**What Does NOT Transfer:**

- ❌ Subscription objects
- ❌ Payment history
- ❌ Invoice records

:::hint{type="warning"}
**🔒 Security Note:** This process uses tokenization — actual card numbers are never exposed or transferred.
:::

:::hint{type="info"}
**🗓️ Timeline:** Stripe typically completes the data copy within 72 hours
:::

### Step 3: Export and Share Customer Data

Once Stripe completes the transfer, you need to export customer data for SweatPals to set up subscriptions.

::Iframely{originalUrl="https://demos.sweatpals.com/demo/cmgl1kx0e045uxn0h116jtytn" embedUrl="https://demos.sweatpals.com/demo/cmgl1kx0e045uxn0h116jtytn" title="Stripe: Exporting CSV of Membership Subscribers" html="<div style=&#x22;left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;&#x22;><iframe src=&#x22;https://app.supademo.com/embed/cmgl1kx0e045uxn0h116jtytn&#x22; style=&#x22;top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;&#x22; allowfullscreen scrolling=&#x22;no&#x22; allow=&#x22;clipboard-write *; fullscreen *;&#x22;></iframe></div>"}

**Export from Stripe:**

1. Log into your Stripe dashboard
2. Navigate to **Customers**
3. Click "**Export**" in the top right
4. Select "**All columns**" for the export
5. Download the CSV file

**Prepare Additional Information:**

If not included in the CSV export, create a spreadsheet or document with:

- Member names&#x20;
- Phone numbers ([What if I only have emails for members, not phone numbers?](https://university.sweatpals.com/migration-faqs-and-troubleshooting#SX7IO))
- Next billing date for each member
- Any special pricing or notes

**Share with Sweatpals:**

Send the following to your Success Manager:

1. The exported CSV file from Stripe
2. Your additional member information
3. Any special instructions for billing setup

:::hint{type="info"}
**🗓️ Timeline:** \< 1 day
:::

### Step 4: Sweatpals Creates New Subscriptions

**What we do:** Once the customer data arrives in our Stripe account, we recreate each member's subscription on Sweatpals.

**We match:**

- Same pricing and billing cycle
- Same billing date (or your preferred consolidated date)
- Active subscription status

**⚡️ Result:&#x20;**&#x53;ubscriptions are ready to go live, but not yet charging members — we wait for your approval.

:::hint{type="info"}
**🗓️ Timeline:** \< 1 week
:::

### Step 5: Member Communication (Recommended)

While members don't need to take action, communication helps ensure a smooth transition.

*"Your \[Community Name] membership is moving to Sweatpals for an enhanced experience. Your payment method and billing date remain the same — no action needed from you. You'll soon receive access to \[list key features]."*

:::hint{type="info"}
**🗓️ Timeline:** Send 1-2 weeks before go-live
:::

### Step 6: Testing & Verification

Before going live, we verify:

- All subscriptions correctly configured
- Payment methods are valid and active
- Member data is accurate
- Subscription amounts & billing dates are correct

**You review and approve** before any charges process.

:::hint{type="info"}
**🗓️ Timeline:** 2-3 days
:::

### Step 7: Go Live

**Activation Day:**

- Sweatpals activates all subscriptions
- Members receive welcome emails with login information
- Billing continues on their normal schedule

**What Members Experience:**

- Immediate access to platform features
- Automatic billing on their regular date
- No service interruption

**What You Monitor:**

- Member logins and engagement
- Any support questions
- First billing cycle success

### 8. Deactivate Previous Platform

**When to Deactivate:** After memberships & billing have been successfully activated on Sweatpals

**Steps to Take:**

1. Cancel all active subscriptions in your old Stripe account
2. Stop any recurring billing
3. Export any historical data you need
4. Optional: Keep account active for historical records

## Migration Timeline Summary

*Typical Timeline: 3-5 Weeks*

**Planning Phase (1-2 weeks)**

- Initial coordination and data gathering
- Membership structure documentation
- Migration strategy planning

**Execution Phase (2-3 weeks)**

- Stripe data migration
- Subscription setup on SweatPals
- Testing and verification
- Go-live and monitoring

**Post-Migration**

- Platform deactivation
- Ongoing support as needed

:::hint{type="warning"}
**Note:** Complex migrations with thousands of members or special billing arrangements may extend beyond this timeline. Your Success Manager will provide a customized timeline based on your specific situation.
:::