Migration FAQs & Troubleshooting

general questions who handles refunds for charges before migration? you process refunds through your original platform for pre migration charges sweatpals handles all post migration refunds who owns member data after migration? you maintain full ownership of all member data sweatpals processes data on your behalf but you retain ownership and can export anytime what about members with prepaid packages? we'll import remaining credits into sweatpals members can apply these credits to future events or classes clearly communicate the credit balance to members document the conversion for your records stripe standard is the payment data transfer secure? yes, all transfers use tokenization no raw credit card numbers are ever exposed or transferred between systems what if i only have emails for members, not phone numbers? since sweatpals requires a phone number to log in, we'll automatically send an email to all members missing this information asking them to complete their profile the "complete your profile" process includes adding their phone number, which will allow them to access their account here's an example of the email we send stripe connect do we need to provide credit card information for our memberships? no! for stripe connect migrations, we only need member roster information (names, emails, phone numbers, membership tiers, billing amounts and dates) we never ask for credit card details this information helps us configure your sweatpals account and plan the optimal outreach cadence for member migration