You process refunds through your original platform for pre-migration charges. Sweatpals handles all post-migration refunds.
You maintain full ownership of all member data. Sweatpals processes data on your behalf but you retain ownership and can export anytime.
Yes, all transfers use tokenization. No raw credit card numbers are ever exposed or transferred between systems.
Since Sweatpals requires a phone number to log in, we'll automatically send an email to all members missing this information asking them to complete their profile. The "Complete your profile" process includes adding their phone number, which will allow them to access their account.
Here's an example of the email we send:
No! For Stripe Connect migrations, we only need member roster information (names, emails, phone numbers, membership tiers, billing amounts and dates). We never ask for credit card details. This information helps us configure your Sweatpals account and plan the optimal outreach cadence for member migration.