Membership Migration Part 5: Class Packs

migrating class packs to sweatpals requires careful coordination between hosts and our team here's what you need to know for a smooth transition what we need from you to successfully migrate your existing class pack holders, please provide contact details name, email, and phone number for each class pack holder credit balance the exact number of remaining credits for each person current tracking method how you're currently managing these credits (spreadsheet, booking system, paper records, etc ) planning your migration timeline timing is everything when it comes to class pack migration we'll work with you to 1\ set a migration date choose a date when our team can transfer all credits into sweatpals this should align with your class schedule to minimize disruption 2\ communicate with members we recommend notifying class pack holders at least one week before migration let them know their credits will transfer seamlessly and they'll receive instructions for accessing them in sweatpals 3\ freeze new pack sales consider pausing class pack sales 3 5 days before migration to maintain accurate credit counts migration day process on the agreed migration date our team will upload all class pack credits to member accounts members will receive an email with instructions to access their credits you'll get confirmation when migration is complete any classes between your last credit count and migration will need to be tracked separately best practices to avoid gaps in service complete a final credit audit 24 hours before migration schedule migration for a day with no classes if possible have a backup list of attendees for classes immediately following migration ready to get started? reach out to us with your class pack holder information and preferred migration dates we'll handle the rest to ensure your members experience a seamless transition to sweatpals mailto\ support\@sweatpals com