Mindbody: How to Request Your Data Export
Mindbody Data Request Guide
This guide will help you request your customer and payment data from Mindbody in preparation for migration. Follow the steps carefully to ensure a smooth transition.
Timeline Overview
Step | Description | Relative Date |
|---|---|---|
R = Email Request | The day you send the initial request to Mindbody | R |
Payment Data Request | Date Mindbody is first contacted for exit files and payment data | R+0 |
Exit Files Request | Recommended date to request your exit files from Mindbody | R+40 |
Go-Live | Planned go-live date for migration | R+45 |
Account Cancellation | Suggested date to cancel your Mindbody account (after migration is complete) | R+75  |
⚠️ Critical Reminder: Do not cancel your Mindbody account until the migration is fully complete (R+75). Canceling early may disrupt member billing or prevent a successful data export.
Step 1: Prepare Your Request
Required Information:
Before sending your request, have the following information ready:
- Mindbody Account Number / Merchant ID
- Planned go-live date
- New payment processor name (PGP key will be shared later)
Step 2: Send Your Initial Email to Mindbody
Email Template – copy, paste, and fill in your details:
Subject: Request for Exit Files – Account [Your Account Number]
Email Body:
Dear Mindbody Team,
We are requesting an export of our customer and subscription data for account [Your Account Number / Merchant ID].
Please provide the following data in CSV format:
- Customer name
- Customer email
- Customer phone number
- Last 4 digits of stored cards
- Card brand (Visa, Mastercard, etc.)
- Expiration month/year
- Card country
- Billing ZIP
- Tokenized card ID
- Tokenized payment information for all stored customer payment methods
Payment Data: We are requesting the export of all stored payment data, including encrypted credit card data. We understand that all payment data must be securely encrypted and are happy to provide our new payment processor details and PGP key upon request.
Timeline: We would like to receive these files by [Date: R+40, at least 7 business days before go-live].
Please confirm:
- Receipt of this request
- Expected timeline for file delivery
- Any required documentation or verification needed
Thank you for your assistance.
Best regards, [Your Name / Team Name]

Step 3: Follow Up
Follow-Up Protocol:
- If you don't hear back, follow up daily until you receive a response.
- If you have a direct contact at Mindbody, reach out to them directly to expedite the process.
Step 4: Confirm Data Export & Encrypted Payment Info
Once Mindbody responds to your request, they may ask you to confirm:
1. Delivery Date for Your Data
- Choose a weekday (Monday–Friday)
- Must match the date requested in your initial email (R+40, at least 7 business days before go-live)
2. Encrypted Credit Card Data
- All exported credit card data must be encrypted
- Mindbody will request the name of your new payment processor and their PGP key
How to Provide the PGP Key
- Stripe will generate a PGP key and send it directly to Sweatpals
- Sweatpals will forward that Stripe-generated email to you
- Forward that exact email (unchanged) to Mindbody in your reply
⚠️ Warning: Do not generate or copy a PGP key yourself. Forwarding the Stripe-generated email ensures Mindbody uses the correct encryption details.
Copy-Paste Response Template (Fill in Date Only)
Yes, we are requesting encrypted credit card data. The requested delivery date is [SAME DATE AS INITIAL EMAIL – R+40]. Our new payment processor is Stripe. I have forwarded the Stripe-generated PGP key email separately for secure encryption. Please let us know if any additional verification or documentation is required.
Additional Notes
- Mindbody may require additional identity verification due to the sensitivity of the data
- Respond promptly to any verification requests to avoid delays
- Ensure the delivery date exactly matches the date stated in your original request email